20% off your first order of any print   ♦

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Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight

Ground Shipping

Expedited 2 Day Shipping

Up to 5LBs

$ 9.95

$19.95

5 - 10 LBs

$15.95

$29.95

10-15 LB

$19.95

$39.95

15 LB +

$29.95

$49.95

( Please note these are only examples and not actual shipping prices according to weight)


CAN I SHIP TO CANADA/INTERNATIONAL ADDRESSES?

Yes. Please email me for a quote on all originals, limited editions, jewelry and other non-print work. Additional charges may apply. We will work out the best way to ship to your location.

Shipping for prints will be calculated automatically at the check out.


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

PRINTS:

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. Please contact inna@smalljoystudio.com for a refund or replacement. There’s a 15% restocking fee that is applied for any order canceled or exchanged.


ORIGINALS, LIMITED EDITIONS, JEWELRY AND OTHER NON-PRINT WORK:

We will be happy to refund the returned item in its original, unworn, undamaged condition. Return shipping is the responsibility of the customer. Please email inna@smalljoystudio.com to initiate the return.


CAN I CANCEL MY ORDER?

Unless your order has already gone into production, you can cancel it. Please contact inna@smalljoystudio.com as soon as possible if you need to cancel your order.


HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.


WHO TO CONTACT?

You can reach out at any time by email at inna@smalljoysstudio.com.

How can I keep up with your new work?


We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter (below)! You can also follow us on our social media pages!


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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